GL Homes – Applications Support Analyst
October 2020 – Present
- Liaison between business users and developers to triage and resolve system errors for JD Edwards ERP and related systems. Provide role-specific training for ERP users.
- Coordinate operations and system improvements for users working remotely and in satellite offices across Florida. Create profiles for new users for multiple software platforms, monitor system security, and resolve related IT tickets.
- Convert SQL Server stored procedures from custom-built CRM to consume data from new CRM built on OutSystems platform. Utilize Visual Studio to revise and deploy converted SSRS reports to report server.